Job description:

Derby County are seeking to recruit an Academy Sports Physiotherapist to join the Academy Medicine and Physical Performance department at Moor Farm Training Centre.

 

Working for Derby County Football Club offers a unique opportunity to be part of one of England’s most historic and passionately supported clubs. With a proud legacy, a dedicated fan base, and an exciting vision for the future, Derby County offers a dynamic and rewarding work environment both on and off the pitch. Whether you're joining the team in coaching, administration, marketing, or operations, you'll be contributing to a culture rooted in ambition, community, and progress. Employees benefit from a collaborative work environment and opportunities for professional development.

 

The successful candidate will be responsible for leading the assessment, treatment, and rehabilitation of the Youth Development Phases (YDP) and Foundation Phase (FP) and support the PDP Phase and the department where directed.

You will also assist the Head of Academy Medicine and Physical Performance to develop, organise, coordinate and implement the treatment and rehabilitation, medical screening and medical / health education programmes for the U9-U21 Academy players – or any other duties as part of the Academy Performance Plan (APP).

Key Role Responsibilities:

• To be involved in all medical care and health-related matters relating to all Academy players, specifically U9-U16 – including but not limited to all front facing delivery for training and match day for the YDP/FP Phase and guidance to “pre-acad” where required.
• To support the Head of Academy Medicine and Physical Performance and PDP Phase with audit, administration and compliance requirements.
• To assist in assessing and treating Academy players under direction where required. This includes developing, organizing, and implementing treatment and rehabilitation programmes, especially for U9-U16.
• To ensure the upkeep and security of the academy's medical records.
• To assist in completing and securing all medical insurance documentation relating to the U9 - U16 Academy players, including trialist players, through liaising with the Head of Academy Medicine and Physical Performance.
• To ensure that details of all injuries suffered by Academy Players and rehabilitation are recorded and provided to the League and the FA so that the national audit of injury and rehabilitation may be maintained.
• To record the progress and development of each Academy Player under the Medicine and Physical Performance Programme (including the results of tests, full details of injuries, the treatment thereof, and the length and period of rehabilitation) in the Performance Review and Performance Clock.
• To assist the Head of Academy Medicine and Physical Performance and Academy Doctor in coordinating and implementing Fitness to Participate medicals for all new Academy players, including completing all relevant documentation by parents/guardians.
• To assist in coordinating the medical screening for those Academy players (in close conjunction with the Head of Academy Medicine and Physical Performance as designated under the F.A / PFA sponsored scheme as part of the pre-signing medical. This will involve close liaison with the Head of Academy Medicine and Physical Performance, Team Doctors, and the relevant Consultants / Specialists. Then, the results will be interpreted, and the board will receive a pre-signing medical screening report on each player.
• Communicate daily with your age group MDT and the wider MDT.
• To assist in constructing injury profiles on all Academy players and actively implement injury prevention strategies in the form of “pre-habilitation”.
• Monitor longitudinal trends such as weight, body fat, and composition and implement strategies to reach desirable levels for Academy players.
• To organise and deliver medical / health education programmes of training for all Academy players and staff.
• To coordinate and provide (where appropriate) health / medical education briefings for all Academy players’ parents/guardians.
• To be involved in the organisation and conduction of “in service” medical training for Academy coaching and medical staff.
• To support all audits for compliance and player reviews. Along with any other relevant administration required by the Head of the Academy of Medicine and Physical Performance.
• To attend briefings, courses and seminars, as able or as required by the Club, The Premier League, and The Football League and commit to undertake Continued Professional Development.
• In addition to the above, it is expected that there will be a continual attempt to keep abreast of current research and the latest developments in the treatment and prevention of injuries to provide a high duty of care to all playing staff.
• To demonstrate consistently high standards of behaviour and to operate within the parameters of the Laws of the Game, the Rules of the Football Association or the Rules of the FA Premier League.
• To support the delivery and coverage of medical provision across the Academy as directed by the Head of Academy Medicine and Physical Performance.
• General
• To be responsible for the health, safety and welfare of customers and colleagues, complying with health and safety guidance and policy.
• Continuously work to maintain, embed and improve the club’s safeguarding provision, ensuring the highest standards for safeguarding children and adults at risk.
• To uphold and promote organisational policies and procedures, promoting those specifically applicable to this area of work and also including equality, diversity and inclusion.
• To present and promote an appropriate public image in representing the organisation.
• To undertake any other duties as may reasonably be required commensurate with the post.

 

Personal characteristics and experience:

• Knowledge and experience of working in a professional sports performance setting (desirable). 
• Knowledge and experience in clinical professional sports performance work (desirable). 
• Documented CPD (desirable). 
• Post-graduate professional sports experience (desirable).
•  Resilient, self-motivated and driven
• Assertive and confident
• Team player with the ability to carry out independent work
• Ability to work in a fast-paced environment
• Committed to high standards

 

Qualifications:

Essential

• Degree in Physiotherapy or equivalent
• Membership to the Chartered Society of Physiotherapists (CSP)
• Membership to the Health Professions Council (HPC)

 

Desirable

• Registered with the Disclose and Barring Service (DBS) Update Service

 

Salary is competitive, dependent on experience.

 

This is a full-time role, and due to the demands of professional football, there is a requirement for weekend and evening work, as well as regular national travel.

 

Who are Derby County…

 

Derby County Football Club, established in 1884, is one of the founder members of the English Football League and has a rich and varied history, including two First Division titles in 1972 and 1975 and an FA Cup success in 1946. The club are currently playing in the Sky Bet Championship, the second tier of English Football following their promotion from League One in the 2023/24 season and is under the management of Head Coach John Eustace. The club also boasts a successful and respected Category One Academy, a status which has been held since 2014, and a Women’s side competing in the FA Women’s National League Northern Premier Division. Derby County recently embarked on an exciting new era following the change in ownership to Clowes Developments (UK) Limited, in the summer of 2022. Our track record of producing talent is outstanding, and we intend to protect that proud legacy, investing in key roles within the club to build on the foundations in place for success.

 

Everything we do as a Club is built around the three pillars of stability, integrity and progress. Our core values are:

 

• We are proud of who we are and what we do
• We are positive, inspired and passionate
• We are ambitious and driven
• We are prepared, honest and humble
• We are the heartbeat of our community
• We are the club of opportunity

 

Derby County employee benefits include:

 

• 25 days annual leave plus bank holidays
• Two complimentary staff season tickets
• Two complimentary staff away memberships, subject to availability
• 20% discount at DCFC Megastore
• Company Pension with Aviva
• Discounts with select Club partners and sponsors
• Healthshield Cash Health Plan to support employee health and well-being and Perks for great deals and discounts
• Participating in our employee forum, ‘The Herd’ and Staff Events!
• Training and development opportunities
• Access to programmes and volunteering opportunities with Derby County Community Trust
• Subsidised lunchtime meals at Moor Farm

 

How to apply…

 

Derby County Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expects all staff and volunteers to share this commitment.

As part of the Club's commitment to providing a safe environment for children and young people, applicants should be aware that this post is subject to an Enhanced Disclosure and Barring Service (DBS) Criminal Record Check.

 

Derby County Football Club is an Inclusive Club for all and is committed to Equality and Diversity.

 

To apply for this role, please complete an application form, which can be found HERE.

 

Alternatively, please copy and paste - http://thera.ms/apply - to your chosen browser.

 

More information can be found at https://www.dcfc.co.uk/page/jobsandcareers

 

The closing date for receipt of applications is Sunday 17 August 2025. We reserve the right to close the vacancy early.

 

Strictly no agencies please.

 

Derby County Football Club’s Job Applicant Privacy Policy can be found at dcfc.co.uk.

 

Job description:

Derby County are seeking to recruit an Academy Physiotherapist (U21s/B Team) to join the Academy Medicine and Physical Performance department at Moor Farm Training Centre.

 

Working for Derby County Football Club offers a unique opportunity to be part of one of England’s most historic and passionately supported clubs. With a proud legacy, a dedicated fan base, and an exciting vision for the future, Derby County offers a dynamic and rewarding work environment both on and off the pitch. Whether you're joining the team in coaching, administration, marketing, or operations, you'll be contributing to a culture rooted in ambition, community, and progress. Employees benefit from a collaborative work environment and opportunities for professional development.

 

The successful candidate will be responsible for, under the guidance of the Head of Academy Medicine & Physical Performance AND Lead Physiotherapist – work autonomously as a Senior staff member of the Department and to lead the assessment, treatment, match day delivery and rehabilitation of PDP Phase (U21/B Team), assist with management/delivery across the Academy (FP-YDP-PDP), and support the Lead Physiotherapist and wider department where directed.

 

Key Role Responsibilities:

• To be involved in all medical, wellbeing and health-related matters relating to all Academy players – but ultimately to have full responsibility for the coordination of the U21/B Team – including front facing delivery.
• To have an active role in assessing and treating players in the professional development phase (PDP U21/B Team) and assist with the U9-U16 age groups as required. This includes front facing delivery, developing, organising and implementing treatment and rehabilitation programmes (and related paperwork) or any duties outlined in the APP or Handbook.
• To lead on elements of the APP or Department Handbook as dictated by the Head of Academy Medicine and Physical Performance OR Lead Physiotherapist.
• To ensure the upkeep and security of the academy's medical records in accordance with audit and SOP requirements.
• To support whereabouts and anti-doping procedures where required.
• To assist in completing and securing all medical insurance documentation relating to all academy players, including trialist/loan players.
• To ensure that details of all injuries suffered and subsequent rehabilitation are recorded within the Kitman or dictated notes system and provided to the League and the FA as required for national audit purposes.
• To record the progress and development of each Academy Player under the Sports Science and Medicine Programme (including the results of tests, full details of injuries, the treatment thereof, and the length and period of rehabilitation) in the Performance Review and Performance Clock.
• To coordinate in conjunction with Lead Physio, Senior staff and Academy Doctor the mandatory screening, implementation of Fitness to Participate medicals for all new Academy players (Scholars, trialists loans, etc.); including completing all relevant documentation by parents/guardians.
• To assist other Academy Physiotherapists in organising and implementing evening treatment clinics for players aged 9 –16, tours and other required events.
• To assist in coordinating the medical screening for those Academy players as designated under the F.A / PFA sponsored scheme as part of the pre-signing medical.
• To assist with developing a pre-signing medical screening report on each player for the Board.
• Work closely with your age group MDT and communicate daily with the wider MDT.
• To assist in constructing injury profiles on all Academy players and actively implement injury prevention strategies in conjunction with strength and conditioning/Performance staff.
• Monitor longitudinal trends such as weight, body fat, and composition and implement strategies to reach desirable levels for Academy players.
• To organise and deliver medical / health education programmes of training for all Academy players and staff. Coordinate and deliver (where appropriate) health / medical education briefings for all Academy players’ parents/guardians.
• To be involved in the organisation and conduction of “in service” medical training for Academy coaching and/or medical staff.
• To support and participate in all audits—both compliance and player-specific—to ensure relevant and accurate information.
• To liaise with the Head of Academy Medicine and Physical Performance, Doctor, Coach/es, and Physiotherapist/s concerning all medical / health-related matters of all Academy players.
• To attend briefings, courses and seminars, as able or as required by the Club, The Premier League, and The Football League and commit to undertake Continued Professional Development.
• In addition to the above, it is expected that there will be a continual attempt to keep abreast of current research and the latest developments in the treatment and prevention of injuries to provide a high level of duty of care to all playing staff.
• To work collaboratively with all Teams/Phases of the Academy and ensure fluid and consistent management for players irrelevant of age group.
• To provide Senior mentoring and learning support to all staff, especially those working in younger age groups.
• To support recruitment and induction processes for staff where appropriate.
• To support the Lead Academy Physiotherapist or YDP Phase as required.
• To demonstrate consistently high standards of behaviour and to operate within the parameters of the Laws of the Game, the Rules of the Football Association or the Rules of the FA Premier League.
• To assist the Head of Academy Medicine and Physical Performance & work closely with the Lead Physiotherapist to develop, organise, coordinate and implement the treatment and rehabilitation, medical screening and medical / health education programmes for the 9-23 year age range academy players – or any other duties as part of the Academy Performance Plan (APP).
• To support the delivery and coverage of medical provision for across the Academy as directed by the Head of Academy Medicine and Physical Performance in the case of AL/staff unavailability.
• To support the Head of Academy Medicine and Physical Performance and other Senior/Academy Medical staff with administration, scheduling, ordering, budgets, audits and compliance requirements.
• To provide match day cover primarily but not isolated to the under-21/B Team squad and assist, where indicated, with the under-18s and YDP/Foundation games programmes.
• To support and collaborate with the Lead Physiotherapist with their philosophy and strategy for the department and with line management where directed to consults, doctors and junior FT staff.
• To be responsible for the health, safety and welfare of customers and colleagues, complying with health and safety guidance and policy.
• Continuously work to maintain, embed and improve the club’s safeguarding provision, ensuring the highest standards for safeguarding children and adults at risk.
• To uphold and promote organisational policies and procedures, promoting those specifically applicable to this area of work and also including equality, diversity and inclusion.
• To present and promote an appropriate public image in representing the organisation.
• To undertake any other duties as may reasonably be required commensurate with the post.

 

Personal characteristics and experience:

• Knowledge and experience of working in a professional sports performance setting
• Knowledge and experience in clinical professional sports performance work
• Documented CPD
• Post-graduate professional sports experience (desirable).
• Resilient, self-motivated and driven
• Assertive and confident
• Team player with the ability to carry out independent work
• Ability to work in a fast-paced environment
• Committed to high standards
• Knowledge of the Premier League Elite Player Performance Plan (EPPP) and academy audit process

 

Qualifications:

Essential

• BSc or MSc (pre-reg) degree in Physiotherapy
• Membership to the Chartered Society of Physiotherapists (CSP)
• Membership to the Health Professions Council (HPC)
• FA Level 5 Advanced Trauma Medical Management in Football (ATMMiF) or equivalent (hold or willing to obtain as soon as possible)
• Experience delivering at elite level or pro sport

 

Desirable

• Registered with the Disclose and Barring Service (DBS) Update Service
• Post graduate qualification Physiotherapy
• Football experience

 

Salary is competitive, dependent on experience.

 

This is a full-time role, and due to the demands of professional football, there is a requirement for weekend and evening work, as well as regular national travel.

 

Who are Derby County…

 

Derby County Football Club, established in 1884, is one of the founder members of the English Football League and has a rich and varied history, including two First Division titles in 1972 and 1975 and an FA Cup success in 1946. The club are currently playing in the Sky Bet Championship, the second tier of English Football following their promotion from League One in the 2023/24 season and is under the management of Head Coach John Eustace. The club also boasts a successful and respected Category One Academy, a status which has been held since 2014, and a Women’s side competing in the FA Women’s National League Northern Premier Division. Derby County recently embarked on an exciting new era following the change in ownership to Clowes Developments (UK) Limited, in the summer of 2022. Our track record of producing talent is outstanding, and we intend to protect that proud legacy, investing in key roles within the club to build on the foundations in place for success.

 

Everything we do as a Club is built around the three pillars of stability, integrity and progress. Our core values are:

 

• We are proud of who we are and what we do
• We are positive, inspired and passionate
• We are ambitious and driven
• We are prepared, honest and humble
• We are the heartbeat of our community
• We are the club of opportunity

 

Derby County employee benefits include:

 

• 25 days annual leave plus bank holidays
• Two complimentary staff season tickets
• Two complimentary staff away memberships, subject to availability
• 20% discount at DCFC Megastore
• Company Pension with Aviva
• Discounts with select Club partners and sponsors
• Healthshield Cash Health Plan to support employee health and well-being and Perks for great deals and discounts
• Participating in our employee forum, ‘The Herd’ and Staff Events!
• Training and development opportunities
• Access to programmes and volunteering opportunities with Derby County Community Trust
• Subsidised lunchtime meals at Moor Farm

 

How to apply…

 

Derby County Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expects all staff and volunteers to share this commitment.

As part of the Club's commitment to providing a safe environment for children and young people, applicants should be aware that this post is subject to an Enhanced Disclosure and Barring Service (DBS) Criminal Record Check.

 

Derby County Football Club is an Inclusive Club for all and is committed to Equality and Diversity.

 

To apply for this role, please complete an application form, which can be found HERE.

 

Alternatively, please copy and paste - http://thera.ms/apply - to your chosen browser.

 

More information can be found at https://www.dcfc.co.uk/page/jobsandcareers

 

The closing date for receipt of applications is Sunday 17 August 2025. We reserve the right to close the vacancy early.

 

Strictly no agencies please.

 

Derby County Football Club’s Job Applicant Privacy Policy can be found at dcfc.co.uk.

 

Job description:

Job Title: Assistant Coach - Football Education Programme
Location: The Broadfield Stadium, Crawley
Reports To: Education Manager
Salary: £25,400 per annum (40 hours/week)

Summary

Support the Head Coach in delivering high-quality coaching and development for students aged 16–19 in Crawley Town Community Foundation’s Football Education Programme. This includes team coaching, match management, and recruitment, while promoting the programme and contributing to its continued growth and success.

Key Responsibilities

• Deliver structured, progressive training sessions and individual development plans.
• Assist in managing squads and match-day preparation for National Youth Football League fixtures.
• Provide feedback through game analysis (e.g., using VEO).
• Support student recruitment through events and open evenings.
• Maintain high standards, acting as a role model and promoting player welfare and development.
• Liaise with the Media & Communications Manager to share fixtures and results.
• Contribute to team meetings and general department operations.

Requirements

Essential Qualifications:

• UEFA B Coaching License
• FA First Aid & Safeguarding Certificates
• Valid UK Driving Licence (held for 2+ years)

Experience & Skills:

• Coaching experience with 16–19-year-olds
• Strong organisational, communication, and planning skills
• Confident using computers and managing admin
• Ability to work flexibly and as part of a team

Desirable:

• Experience using VEO or working in a Club Charity Organisation (CCO)
• MiDAS minibus certificate

Personal Attributes

• Enthusiastic, professional, and committed to personal development
• Positive and flexible approach to work

 

To apply send a CV and Covering letter to [email protected] and fill the application form on our website

Job description:

Impact, on and off the pitch...


The FA are excited to be searching for an NLS Development Officer who will support the continued growth and development of the National League System, while being central to the delivery of the NLS Strategy. The post holder will help us ensure Leagues and Clubs are robust, sustainable and prepared for their NLS Licence, which is proposed to be expanded. Alongside delivering on key projects, the role will ensure a positive relationship between The FA and key stakeholders, such as NLS Leagues and FA Committees and help with the day-to-day running of the National League System.


What will you be doing?

Ensure close collaboration and positive relationships between League and Club Stakeholders and the other internal and external partners, such as the National Leagues Pyramid Board and Committees, the Premier League Stadia Fund (PLSF) and the County FA Network
Lead on projects and events in collaboration with other FA Divisions and partners that help deliver the National League System Strategic Aims.
Develop and deliver an educational programme to help Leagues and Clubs meet their obligations under the NLS Licence and support their robustness and sustainability, in collaboration with the Club programme team.
To support Clubs across the National League System in their accreditation journey, to aid in the delivery of creating 400 3* Thriving NLS Community Clubs in the NLS.
Oversee the delivery of programmes across the NLS, including online webinars, face-to-face events and conferences, including representing The FA at relevant NLS Club meetings.
Manage the Stadium Accreditation criteria and work with the PLSF and other partners to provide support to Clubs to help meet Stadium Accreditation criteria and maximise facility usage.
To manage the business management process on behalf of the NLS team, ensuring annual plans are developed and monthly reports are provided.
To represent the NLS team in cross-business working groups and special projects to ensure the needs of NLS Leagues and Clubs are represented and met.
Communicate and provide information by relevant methods internally and externally to assist and enable NLS operations and effective customer service to Leagues and Clubs.
Executes additional tasks as required to meet the operational needs of the National League System and the FA's changing priorities.
Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.


What are we looking for?


Essential for the role:


Knowledge:

An understanding of the National League System and the challenges facing Leagues, Clubs and Administrators.
Knowledge of the workings of a Club or League operationally in the NLS.
Knowledge of the differing landscapes of the National League System at the varying step levels.
Understanding of Sports Development principles.




Experience:

Experience of working or supporting sports organisations.
Experience in managing, leading or delivering successful projects.
Experience in developing positive relationships with a variety of stakeholders.
Experience and successful track record of being solution and outcome-focused.
Having a high level of resilience and dealing with challenging/conflicting situations.


Technical Skills:

Project Management.
Reporting and Writing skills.
Advanced Microsoft Office.
Ability to create presentations and present to a wide range of key stakeholders both in-person and online.


Beneficial to have:


Knowledge:

Knowledge of the National League System Strategy and its role in supporting the wider FA Strategy.
Degree-level educated in a sports-related qualification.
Knowledge of the NLS governance structure.
Understanding of the NLS Rules and Regulations.


Experience

Experience working in a politically sensitive environment.
Experience of working in a challenging multi-stakeholder environment.
Working or volunteering with or in the NLS ecosystem.


Technical Skills:

Understanding of the FA systems that is used by NLS Clubs and Leagues.
Ability to use a variety of products to create high-quality communications to large audiences (ie newsletters)


What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.


We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
Free, nutritious lunches at Wembley Stadium and St. George's Park.
Free private medical cover.
A contributory pension scheme.
An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
A hybrid working model which offers greater flexibility.


For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers


We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.


We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.


As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Job description:

Marketing

· Maintain control over the Shropshire FA brand.

· Provide local marketing support to dedicated FA campaigns.

· Oversee the Shropshire FA website, online newsletter, and social media accounts, ensuring they remain a central resource for the dissemination of information to all stakeholders.

· Develop links within the local media to ensure that there is regular coverage of the Shropshire FA activities.

· Support customer excellence programmes.

· Undertake relevant market research to identify progress and highlight areas for priority action.

· Manage the Shropshire FA awards’ programmes.

· Promote and market a programme of public events, particularly County Cup finals.

· Manage the marketing and promotion of County Cup competitions.

· Provide marketing support and advice to clubs and leagues.

· Use national and local customer insight to drive delivery of the Shropshire Business Strategy.

· Review the Shropshire FA branding and visual imagery ensuring consistency across all media and external and internal publications to ensure consistency of message and maximise efficiency.

· Ensure all communications via social media with under-18s are in line with the safeguarding use of social media policies.

· Provide the highest level of customer excellence to support volunteers across all FA Technology systems (FA Events, Whole Game System, Matchday app and Full-Time).

· Contribute to ensuring that safeguarding and equality are embedded throughout the Shropshire FA and grassroots football.

Partnerships

· Attract increased investment into the Shropshire Football Association by maximising assets and continually raising its image, profile and reputation. 

· Identify, approach and conclude partnership agreements with organisations in the local/regional business community, ensuring such agreement do not conflict with central FA partnerships and ensure Shropshire FA meets its charity obligations.

· Identify, approach and conclude partnership agreements with non-commercial organisations in the local and regional community (e.g. mutually-beneficial agreements with charities), ensuring such agreements do not conflict with central FA partnerships

· Ensure formal contracts are in place with all partners, whether commercial or non-commercial.

· Manage with the CEO any new and existing commercial and non-commercial partnerships to ensure mutual expectations are delivered.

· Manage and deliver charity partnership activities

· Use all reasonable endeavours to assist The FA in delivering its commercial partner programme in accordance with the reasonable instructions issued by The FA.

· Execute tasks as required to meet the Shropshire FA changing priorities.

Job description:

We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League, and was one of the country’s most successful sides in the fifties and sixties. During a two decade spell the Black Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward 70 years and Wolves are back amongst football’s elite. In the past six years we have celebrated promotion to the Premier League, back-to-back 7th placed finishes and a Europa League quarter-final campaign. Now, we will be competing in the Premier League for a sixth successive season.

 But at Wolves it is all about what we will do, not what we have done. We don’t simply look to the future, we seize it.

We take seriously our commitment to the safeguarding of children and vulnerable adults and to ensuring that Wolves is free from discrimination and harassment.

Job purpose

To work as part of the B2B sales team, maintain and develop a customer base within a multichannel sales environment to achieve the overarching objectives and KPI’s of the F&B department. Ensuring appropriate account management of our hospitality customers.

Key responsibilities

• Sell match-day hospitality packages and non-matchday events
• To build relationships with existing customers and increase revenue where possible
• Focus on acquisition, conversion and customer spend within a multichannel sales environment
• Optimising revenues with excellent account management capabilities whilst engaging directly with customers on match days
• Seek high levels of customer retention with efforts made to reintroduce lapsed customers
• Understanding of the various products and services available with the ability to confidently present and improve conversion
• Always negotiate with overarching KPI’s and objectives in mind
• Understanding the sales system and CRM, using the systems and data available to optimise revenues

General responsibilities

• Compliance with Club policies
• Compliance with the Club’s health and safety procedures
• Compliance with the Club’s safeguarding policies
• To promote the Club’s values
• To work consistently to embed equality & diversity into the Club
• To undertake such other duties as may be reasonably expected
• To maintain professional conduct at all times

Key relationships

• B2B Sales Manager – Reporting directly to achieve the overarching objectives of the sales team, in line with those of the F&B department as a whole
• Fellow Sales Exec – Working efficiently to ensure crossover is limited and support where possible
• Sales Co-ordinator and Admin – Working closely to ensure a seamless customer experience from sale to fulfilment
• Catering Partner (Levy UK) – Ensuring customer matchday experience is optimised, escalating issues where needed
• Developing relationships with Commercial customers to present the Club in a professional, structured manner in order to support commercial growth.
• External Customers – Maintaining excellent levels of account management whilst optimising sales with each customer
• eCommerce Executive – Working closely to grow traffic, conversion rate and spend levels across the digital sales platform

Person Specification

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system, method or procedure, legal or regulatory frameworks etc 

Essential

• Knowledge of hospitality products and services
• Knowledge of B2B networks

Desirable

• Knowledge of food and beverage in the sports / football sector

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills etc 

 

Essential

• Strong written, verbal, and interpersonal communication skills
• Negotiation skills
• Commitment to customer service and detail
• Competent in Microsoft Office suite
• Conflict resolution with customers
• Understanding of CRM in order to inform decision making and optimise sales

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working etc

 

Essential

• Competent and personable with good time management skills
• Ability to remain calm under pressure and work as part of a team
• Resilience and the ability to cope with rejection
• Discreet and confidential
• Promote, adhere to and implement the Club’s Equality Policy and to work consistently to embed equality and diversity within Club
• Role model of the club’s Values

Experience: proven record of experience in a particular field, profession or specialism.

Essential

• Proven business to business sales experience with a track record in delivering results
• Proven experience in a sales-focused role
• Experience in customer service and account management

Desirable

• Experience of working within a professional football club

Qualifications: the level of educational, professional and/or occupational training required.

Essential

• English & Maths GCSE C Qualification or equivalent