1.1  Kick It Out is a registered charity in England and Wales (number 1104056) whose offices are at Kick It Out, 20 Market Road, London, N7 9PW. (“Kick It Out”, “we” and “us”). Kick it Out  understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone that visits our website and uses our app and only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law, including the General Data Protection Regulation (GDPR).

1.2  This privacy and cookie policy (the “Privacy and Cookie Policy “)will help you understand how we process any and all data collected by us in relation to your use of our website(the “Website”) , and/or our mobile phone applications (the “Applications”) and what choices you have. 

1.3 The Website is based in, and the Applications is based in, the United Kingdom. However, we may use suppliers (such as website hosts) to process personal information on our behalf that are based outside, and it is possible that personal information we collect from you will be transferred to and stored in a location outside the European Economic Area (“EEA”). if we do store or transfer data outside of the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would within the EEA and under the GDPR.

Data security is of great importance to us. We take steps to protect your data by using data encryption on our websites and applications. Our websites are hosted in the UK and are monitored 24/7/365. The servers where they are stored includes firewall protection and secure monitoring software which generates alerts in the event of a hack attempt or the detection of malware

Unfortunately, no transmission of your personal information over the internet can be guaranteed to be 100% secure.

1.4 Kick It Out is a data controller.

1.5 Please read this privacy policy carefully. By agreeing to use the Website and/or the Applications, you are agreeing to be bound by this policy in respect of the information collected about you via the Website and/or the Applications.

1.6 If you have any questions about the policy, please get in touch with us using the following email address: [email protected].



2.1 We collect information about you when you

  1. report alleged discriminatory activities or behaviour
  2. complete a form
  3. place an order with us for our products or services
  4. participate in events
  5. apply for employment with us, including considering applications
  6. voluntarily complete customer surveys or provide feedback
  7. email us or contact us by telephone with a query/comments

2.2 We may collect and process the following information about you (“Personal Data“):

  1. Identity data such as your name, date of birth, and other sensitive personal data.
  2. Contact details such as your address, email address and telephone number.
  3. Financial data such as bank account and payment card details.
  4. Technical data such as IP address and details of your device and interactions with our website/app.
  5. Biographical information such as that your provide in survey responses
  6. Marketing and communications preferences and your interests, including sporting interests

Special category data

Data privacy law recognises some categories of personal information as sensitive and requiring more protection, for example information about your race, ethnicity and sexual orientation (referred to as ‘special category data’). In certain situations, we may collect and/or use these special categories of data. We will only process these special categories of data if there is a valid reason for doing so and where the law allows us to do so, such as where we have consent.

Children’s personal information

When we process children’s personal information, where required we will not do so without their consent or, where required, the consent of a parent/ guardian. We will always have in place appropriate safeguards to ensure that children’s personal information is handled with due care.



3.1 We may use your Personal Data

3.1.1. to report alleged or perceived discriminatory activity or behaviour to any football club in the United Kingdom (including any grass roots football club and any professional football club) and/or to the following professional sporting bodies:

The Football Association
The Professional Footballers’ Association
The Premier League
The English Football League

3.1.2 to satisfy legal obligations binding on us, for example in relation to regulatory, government and/ or law enforcement

3.1.3 provide the products or services requested, to process your order, manage your account, respond to communications from you and, if you agree, to email you about other products and services that we think may be of interest to you

3.1.4 information about our work, including our jobs, events, campaigns, news, services

3.1.5 to obtain your views or comments on the services we provide

3.1.6 improve customer experience of website/app

When you visit our websites, we automatically collect technical information, such as your IP address and information about your device, as well as information about your visit to the website and browsing patterns. Depending on your privacy settings for social media services, information from those accounts or services (for example when you choose to interact with us through platforms such as Facebook, Instagram or Twitter)

 Website usage information is collected using cookies.

We will not share your information for marketing purposes with companies outside of our organisation.

If you do not want us to contact you by electronic means you may opt out at any time, please email [email protected]. You can opt out of our email communications by clicking the unsubscribe link at the footer of any email you receive from us.



4.1 We are committed to keeping your personal information on our systems and servers safe and secure and take appropriate and proportionate security policies and organisational and technical measures to help protect your information from loss, destruction and misuse. If you make any order for Kick It Out merchandise or other products which are offered for sale via the website, your personal data may also be stored on the servers and systems of Stripe. https://stripe.com/gb/privacy

We only keep your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfil our contractual or legal obligations or for as long as we have your permission to keep it. We will also retain information, when and as long as necessary, to resolve legal disputes. Your data will be deleted if we no longer need it to maintain our obligations or if you have requested that we delete it.

You have the right to request a copy of the information that we hold about you by making a 'subject access request’.

We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You can contact us via email- please email us at [email protected]. We may ask you for additional information, to confirm your identity, and for security purposes, before disclosing personal information requested to you.



5.1 We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or where your consent is obtained, and will only share your personal information otherwise as set out below.

5.1.2  In the event that we sell some or all of our business and/or assets to any third party or as part of any business restructuring or reorganisation (in such circumstances we will take steps to ensure that your privacy continues to be protected) or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets;

5.1.3 If the business of Kick It Out or substantially all of its assets is or are acquired by or transferred to a third party, in which case Personal Data held by it about its users will be one of the transferred assets; or

5.1.4 If we reasonably believe that we are under a duty to disclose or share your Personal Data as required by law (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime) or in order to comply with any legal obligation, or in order to enforce or apply other agreements we may have with you; or to protect the rights, property, or safety of Kick It Out, our users, or others.

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.



6.1 Cookies are text files placed on your computer, laptop and/or mobile device to collect standard internet information and visitor behaviour information. They are widely used and help to provide you with relevant and personalised content and advertising, and help make websites work more efficiently. Your browser sends cookies back to the website every time you visit, so it can recognise you and can tailor what you see on the screen.

Although this Policy refers to the general term “cookie”, which is the main method used by our website to store information, we may use other tracking technologies through this website such as web beacons. The information included in this Policy is applicable to all such tracking technologies that we use.

6.2 By clicking accept when you visit the website you consent to our use of cookies as updated from time to time. In particular, you consent to cookies being stored on your computer and/or mobile device (unless rejected or disabled by your browser).

6.3 Why we use cookies

  1. To let you do things on our website – for example, cookies enable you to log in to secure areas of our website, fill in application forms or view content.
  2. To collect anonymous statistics – the information collected by cookies enables us to improve the website through usage figures and patterns. For example, it is really useful to see which pages of the website – and therefore which of our services – are the most popular and how users are interacting with them.
  3. To improve your experience of our website – for example, to prevent you having to re-enter details when you have already done so, or by ensuring that users can find what they are looking for easily.
  4. To ensure that our website is secure – for example, to make sure that personal information that you give to us does not fall into the wrong hands.
  5. To provide you with information and content which we think is relevant to you – for example, to work with our partners to serve you with targeted advertising.

6.4 You can set your browser not to accept cookies and can also remove cookies from your browser. However, if you do, some features on our website may not function as a result.

You can find out more information about cookies and how to remove cookies by visiting allaboutcookies.org or cookiecentral.com



7.1 Our website contains links to other websites. This privacy policy only applies to this website. So, if you follow a link to other websites you should read their privacy policy.



8.1 We will keep our privacy and cookie policy under regular review and will place any updates on this web page and where appropriate, notify you by e-mail or via the Applications