Job description:

Role: Guest Experience Team

Hours: To be available to work the majority of home matchdays for the 2025/26 season.

Location: American Express Stadium, Brighton

Contract Type: Worker Agreement

Deadline Day: 31^st May 2025

 

Start date: We are looking for you to start with us from August 2025 (pending completion of safer recruitment checks)

 

About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Play your part in enhancing member and guest experiences on matchdays!

As part of the Guest Experience team, you will be situated amongst our premium lounges and restaurants and will assist the 1901 club team in their matchday operations. You will provide a warm welcome to our members and guests upon arrival, assisting with their requests and inquiries, and proactively promote our offerings while representing our brand with enthusiasm and professionalism.

The successful candidates will work the majority of the home matchdays, so you will need to be flexible to be able to work evenings and weekends.

 

To find out more about this role, click here to read the job description.

 

About you

Are you a people person with a passion for delivering first-class experiences? We are looking for people who bring energy, warmth, and professionalism to every interaction.

 

You will be an excellent communicator, with the confidence to strike up conversations with guests, whether it’s a friendly hello or a meaningful chat. With a sharp eye for detail and a genuine sense of care, you will make sure everyone leaves with a smile – no matter the result!

 

 

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

 

🔵 Treat People Well

⚪ Exceed Expectations

🔵 Aim High. Never Give Up

⚪ Act with Integrity

🔵 Make it Special

 

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact [email protected]

 

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

 

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.