Job description:

Role: Matchday Supporter Services Assistant  

Hours: To work all home games for the 25/26 season

Location: American Express Stadium, Brighton

Contract Type: Worker agreement

Deadline Day: 23^rd May 2025

 

Start date: July 2025 (pending completion of safer recruitment checks)

 

About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Join our award-winning customer service team for the 25/26 season!

We are on the hunt for a pool of candidates to help us deliver legendary customer service experiences for our amazing fan base. You will play a crucial part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket collect booths. Our fans are at the heart of everything we do, and we pride ourselves on making every matchday truly memorable.

 

To find out more about this role, click here to read the job description

 

Your customer service background

If you thrive in a fast-paced customer service environment and are eager to grow your career in this field, we want to hear from you! Our ideal candidate will have experience in customer service or sales, along with a passion for delivering outstanding support.

 

Due to the nature of the role, you may miss the start of the match – please be aware of this if you are currently a season ticket holder.

 

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

 

🔵 Treat People Well

⚪ Exceed Expectations

🔵 Aim High. Never Give Up

⚪ Act with Integrity

🔵 Make it Special

 

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact [email protected]

 

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

 

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.