Office Manager
• Responsible for the day to day running of the offices at Turf Moor focusing on the delivery of core services including post handling, reception, and visitor management.
• Ensure that the office space is well ordered to remain optimum presentation and a comfortable working environment.
• Manage, organise, and supervise all the administrative activities that facilitate the smooth running of the Operations team.
• Maintain a professional environment at all time including reception area and promote high standards throughout the club.
• Act as the first point of contact for all operational enquiries including IT, housekeeping, mobile phones, phone system etc.
• Ensure that business diaries are maintained, organise appointments and make travel arrangements.
• Establish and maintain records.
• Line manage the reception team ensuring support and guidance is delivered in order to maintain a welcoming and first-class welcome at Turf Moor.
• Ability to build, leverage and maintain positive working relationships with stakeholders across the club offices to identify and capture requirements in areas of improvement.
• Ensure security, integrity, and confidentiality of all data.

Executive Assistant
• Act as the Executive Assistant to the Chairman providing a comprehensive range of high-level personal assistant functions including his matchday administration.
• Provide a high-level of executive support where required to the EXCO team.
• Facilitating communications between the Chairman and others as required.
• Organising and attending meetings as required.
• Documentation preparation for meetings.
• Taking minutes and tracking actions agreed.

General
• Internal and external stakeholder management.
• To understand and implement the Club’s Safeguarding policy, procedures, and best practice guidelines in your role. To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to a safe environment.
• To be able to work flexible hours where the role of the job requires.
• To work towards agreed objectives.
• Comply with all Club policies.
• Promote the Burnley FC brand and ethos in a professional, strong, and positive manner.
• Work alongside other team members to support in other areas of the organisation as and when required to promote best practice.
• Hold a commitment to equality and diversity in the workplace.
• Willingness to attend training courses to enhance own professional development.
• Always demonstrate the Club’s values.
• This job description is issued as a guideline to assist you in your duties and is not exhaustive. You may, on occasions, be required to undertake additional or other duties within the context of this job description.