Job Summary

- Coordinate the preparation of a high quality and locally grounded programme that meets the requirements for the NCS curriculum
- Builds on existing relationships with existing partners and organisations in order to provide young people with an NCS experience of the highest quality on behalf of the Foundation
- Be responsible for liaising with schools and colleges to promote the NCS Programme and recruit participants throughout the year
- Be responsible for the planning and logistics of the programme including but not limited to transport, accommodation, delivery partners and the maintenance of existing relationships with suppliers and recruitment sites to secure the ongoing successful delivery of NCS
- Planning and delivery of essential ‘keep-warm’ activities, ensuring, regular monthly communication with young people and parents, and ensure that all sign ups are successfully converted into ‘turn-ups’
- Be responsible for regular communication with young people and parents, being clear, open & transparent, to ensure all participant information is up to date
- Recruit and develop high quality potential social action projects and beneficiaries that provide young people with the opportunity to tackle local community issues and work alongside local organisations
- Support the NCS Programme Manager with recruitment, selection, induction and training of seasonal staff, ensuring adequate volumes of staff are deployed on programme
- To lead cohorts of young people through every phase of the programme during summer and autumn delivery
- To ensure all work is in line with the Policies and guidelines/procedures as adopted and adhered to by the Foundation
- Any other reasonable duties and responsibilities considered appropriate by the Senior Management Team of the Foundation

Job Requirements


- Demonstrable experience of working with young people (i.e. experienced coach, qualified teacher or youth worker)
- An understanding of and a commitment to equal opportunities issues both in the workplace and the wider community

- Experience of planning, delivering and evaluating activities for young people
- Excellent organisational skills with the ability to multitask and adapt in a fast-paced environment
- Proven leadership skills, with the ability to provide staff and volunteers with clear instructions to enable them to achieve desired outcomes and meet the required standards

Technical Skills
- Must have outstanding written, verbal and interpersonal communication skills
- Excellent IT, written and verbal communication and interpersonal skills
- Creative thinker, pro-active, self-motivated with the ability to work to deadlines under pressure whilst managing multiple priorities
- Strong planning and organisational skills, diligent with an attention to detail

- Flexible approach to working, willing to work irregular hours and prepared to travel away from home
- Self-motivated and focused on outcomes
- Credibility to represent Palace for Life Foundation externally
- Take high levels of pride in all aspects of job
- Ability and willingness to support and learn from others


- Knowledge and understanding of the NCS Programme both regionally and nationally

- Experience of planning, coordinating and delivering NCS programmes for the benefit of young people
- Experience of working in partnership across a range of sectors to achieve desired outcomes
- Experience of monitoring and evaluation of projects, knowledge of CRM system (Salesforce)
- Full clean driving license and access to own vehicle

Technical Skills
- First Aid Certificate

- Ability to coach and organise other team members


Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children, young people and adults at risk. The club fully accepts its responsibility for children, young people and adults at risk. Our aim is to ensure that safeguarding runs through every element of the work we do to ensure the welfare and well-being of all those who engage in our activities.

All children, young people and adults at risk have a right to be protected from abuse regardless of their age, gender, disability, sexual orientation, race, religion or belief. We believe that all adults working within the club, in any capacity, have a duty and responsibility to safeguard the welfare of children, young people and adults at risk.

We strive to do this by applying policy, procedures and best practice, engaging with the Premier League, FA and local authority partners to promote the safety and welfare of all those who engage in activities with the club. Our practice reflects statutory requirements and responsibilities. This allows our participants to enjoy any club activity in a safe, and inclusive environment.

The club expects all staff, players, volunteers, contractors and guests to share this commitment.


Crystal Palace Football Club endorses the principle of equality and will strive to ensure that everyone who wishes to be involved in the club whether as players, match-day fans, staff, board members, participants in foundation programmes and other people engaged with the club’s activities (for example, suppliers, corporate partners):

Has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, without regard to their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation; and

Can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their engagement at the club without the threat of intimidation, victimisation, harassment, bullying and abuse.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.