We are committed to the principle of equality and equal opportunities in employment and have been accredited with being a Disability Confident Leader. We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities.

West Ham United FC is committed to equality and safeguarding children and ‘adults at risk’. Positions that involve working with such groups are subject to safer recruitment protocols, including DBS Disclosure at enhanced level.

West Ham United staff enjoy generous benefits, including a contributory scheme, 25 days’ leave and life assurance. You can also take advantage of interest-free season ticket loans, a cycle to work scheme and our employee wellbeing programme.

We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are, therefore seeking applications from high quality people, whose backgrounds, experience and identity broadens and enhances the diversity of our company.

As an employer we are committed to promoting and protecting the physical and mental health of our staff.


Job summary

The Education Manager will lead the Education strand of work and be accountable for the named programmes within it. Working collaboratively with key partners, they will devise and implement forward-thinking education programmes to support positive outcomes in-line with the needs of our community and WHUF objectives.

The Education Manager will contribute to the departmental strategy and support the senior leadership team in developing appropriate partnerships and funding opportunities in East London and Essex.

Key Responsibilities:

• Oversee the management and delivery of all education programmes including, but not limited to; Moving on Up, Premier Leagues Inspires, Employ Me London, Moore Family Foundation, Care experienced.
• Line manage the department staff team which includes Education Officers, Learning Mentors, and Community Coaches.
• To design and manage impactful education programmes supporting local participants to achieve positive outcomes and meeting funders and organisational KPIs.
• To ensure projects are delivered safely and effectively in-line with WHUF policies.
• Create and develop links with key partners and stakeholders who contribute to delivery and create opportunities for participants.
• Act as a key point of contact for Education for both internal and external stakeholders.
• To contribute to departmental growth and develop the portfolio of education projects, identifying new areas of work and funding streams.

Other Responsibilities:

• To understand and adhere to Foundation policies and procedures with particular reference to safeguarding, codes of conduct, health and safety, and equality and diversity, to ensure all activities are accessible.
• To ensure that programme targets are met, for example participation, retention and outcomes.
• To manage budgets as required.
• To contribute to fundraising for the service, identifying opportunities, making applications working with the Fundraising Manager and Senior Leaderships Team and report back to funders ensuring their requirements are met.
• To contribute to the delivery of engaging and meaningful workshops and sessions that allow learners to succeed and progress.
• Develop and implement effective monitoring and reporting systems to ensure that the requirements of funders/contracts are met.
• Understand the local context for education and the challenges that disadvantaged young people and adults face, ensuring programmes are designed to meet the local need.
• Lead on partnership working with key stakeholders at various levels enhancing the development and delivery of programmes.
• Liaising with internal and external partners, including: community focused organisations, schools, colleges, alternative provision, local authorities, employers, , funders, education and training providers.
• Develop and manage a comprehensive portfolio of referral partners.
• Maintain high standards of quality and ensure appropriate processes are in place to drive continuous quality improvement.
• Manage and develop staff and volunteers, including the provision of quality assurance.
• To complete risk assessment procedures and protocols in line with Foundation policies, including COVID-19 guidelines.
• Ensure paperwork and documentation are completed to meet all operational and contractual requirements.
• Record programme data and targets via online system.
• To undertake professional development by participating in staff development (CPD) and training activities.
• Work collaboratively with the Foundation Marketing team to plan, produce and promote content and marketing material.
• Where organisational needs change, to undertake other responsibilities which are required to support other programmes or areas of the Foundation.

Equal Opportunities

1. To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion, sexual orientation and age.
2. To carry out work in a manner which promotes equality of opportunity for both staff and clients

Safeguarding:

1. Staff must evidence a commitment to the safety and welfare of children, young people and adults at risk regardless of their age, gender, language, religion, ethnic background or sexual identity and ensure the safety and protection of all children, young people and adults at risk taking part in any activity arranged by or in the name of the Club.
2. It is a requirement for staff to follow the Club’s Safeguarding reporting procedures to report without delay, allegations of abuse, poor practice or which is or may, impact on the welfare of a child, young person or adult at risk. After contacting and taking guidance from the Safeguarding Team, staff must use the Club’s Child Protection Online Management System (CPOMS ) to record the concern within 24 hours unless directed to do otherwise.

Employees will be recruited and selected, promoted and trained on the basis of objective criteria.

Person Specification
The ideal candidate will have skills and experience in the following areas: - Essential (E) Desirable (D)

Education/Qualifications/Experience:

• Degree in relevant subject area or equivalent (E)
• Teaching/training qualification (D)
• Project management (E)
• Line managing staff and volunteers (E)
• Experience of working at a management level (E)
• Supporting socially excluded young people/adults (E)
• Delivering, planning and evaluating education/employability work (E)
• Emergency First Aid Certificate and Safeguarding Awareness Training (E)
• Writing funding applications (D)
Abilities/Skills/Knowledge:
• Committed to supporting others to engage with life-long learning to help them achieve positive outcomes. (E)
• Understanding of educational institutions and systems. (E)
• Knowledge of employment sectors and how to support young people and adults to progress within/into work. (E)
• Good understanding of how to engage young people and adults (E)
• Ability to develop and manage relationships with stakeholders (E)
• Understanding of the issues and barriers impacting young people and the communities within the Foundation delivery area (E)
• Excellent oral and written communication / presentation skills, which are culturally competent (E)
• Able to work within a diverse community and draw on individual strengths to promote education work (E)
• Strong organisational skills with the ability to prioritise and work within deadlines (E)
• Flexible working in accordance with the requirements of the service which will include working evenings and weekends where applicable (E)
• Ability to monitor and evaluate programme impact (E)
• Strong commitment to a high quality of service delivery (E)
• Understanding of, and commitment to, safeguarding and health & safety across educational & community work settings (E)
• Commitment to supporting others, and the principles of equality and diversity (E)
• Proficient knowledge in legislation, regulations, policies and procedures for program development and implementation – (E)
• ICT Literate (E)