Brentford Football Club is a professional football club based in the London Borough of Hounslow, that currently plays in the English Football League Championship. The Club was founded in 1889 and has called Griffin Park its home since 1904. 2020 represents the start of a new era for Brentford, with the Club moving to a new, 17,250-seater stadium with outstanding facilities for fans, broadcasters, corporates and the community. The new stadium, open for the start of the 2020/21 season, is the cornerstone of a longer-term vision that aims to see Brentford FC reach the Premier League on the field and ensure that the Club is sustainably run off the field.

Situated next to the M4, the new Brentford Stadium is located a mile from Griffin Park and is at the centre of the Brentford East redevelopment scheme, which includes the construction of more than 900 new homes, a new purpose-built location for Brentford FC Community Sports Trust, and a public square with shops and cafés. Brentford FC plays a very active role in its local community.

The Club is a four-time winner of the EFL Community Club of the Year Award and is the only professional football club in the UK with a Business in the Community and Community Mark Award. In total, Brentford FC Community Sports Trust delivers more than £13 million of social benefit to the West London area.

The Role of the Casual Retail Assistant

Being part of the team, you will be responsible for ensuring our customers receive the best possible service each time they visit our store. You will assist in maximising store profitability by exceeding your sales targets and utilising the in-store devices, while contributing to a successful store team.

Main Accountabilities

Customer Service:

  • Greet all customers in a warm, genuine and friendly manner
  • Ensure that customers receive the best possible service every time they enter the store
  • Understand the process of the Customer Service measuring programme


  • Drive sales, ensuring that targets are achieved and, where possible, exceeded
  • Utilise the in-store devices, offering the customer the whole product range
  • Provide alternatives and add on sales at every opportunity
  • Assist in the maintenance of standards on the shop floor and for all displays and merchandise
  • Keep all stock clean and presentable at all times
  • Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDRP and PECR)
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Person Specification - Essential Personal Characteristics

  • Good communication skills with the ability to engage with customers and colleagues
  • Confident and outgoing personality
  • Effective selling skills
  • Ability to manage own time effectively
  • Flexible and willing to take on ad-hoc tasks

Person Specification - Desirable Characteristics

  • Previous retail experience would be great but is not essential as full training will be given

How to apply:

If you are interested in this role, please apply via the link below:

Application closing date is 9 April 2021