Professional and Non-League Reporting When Kick It Out receives a report of discriminatory behaviour which has taken place at professional or non-league level, a clear process is undertaken to proceed forward with the complaint. STAGE 1 Complaint received and details are recorded. Kick It Out talks you through the ongoing process, timelines and outcomes you can realistically expect. STAGE 2 Details will be forwarded on to the club concerned, through the relevant club representative, and a copy will be forwarded to The FA. STAGE 3 Clubs or The FA are asked to respond. Kick It Out will send a reminder if no immediate response is received. STAGE 4 Kick It Out will keep the complainant informed of any investigation updates. STAGE 5 If you are unsatisfied with the outcome of the club’s investigation, we are able to inform the appropriate authority; the Premier League, the English Football League (EFL) or appropriate national association. STAGE 6 If you are still unhappy with the way the incident has been dealt with, you may wish to refer your complaint to the Independent Football Ombudsman who will adjudicate it independently.