2013/14 OVERALL Number of incidents – 284 Type of discrimination – Race (189), Gender (2), Disability (4), Faith (58 – 57 of which are antisemitism), Homophobia (22), Age (0), Other (9) PROFESSIONAL GAME COMPLAINTS Type of discrimination – Race (67%), Homophobia (16%), Faith (16%), Other (1%), Disability (0%), Gender (0%), Age (0%) Method of contact – App (38%), website form (33%), email (11%), social media (10%), telephone (5%), letter (3%) PROFESSIONAL PLAYER COMPLAINTS Type of discrimination – Race (60%), Homophobia (20%), Faith (20%), Disability (0%), Gender (0%), Age (0%) Method of contact – Social media (33%), email (33%), telephone (17%), website form (17%), app (0%), letter (0%) GRASSROOTS COMPLAINTS Type of discrimination – Race (77%), Other (13%), Homophobia (5%), faith (3%), disability (2%), gender (0%), age (0%) Method of contact – Email (39%), website form (29%), telephone (23%), app (6%), social media (1.5%), letter (1.5%) SOCIAL MEDIA INCIDENTS Type of discrimination – Race (62%), Faith (30%), Homophobia (4%), Disability (2%), Gender (2%), Age (0%) Breakdown of cases closed at the end of 2013-2014 season PROFESSIONAL GAME 64 cases closed8 cases proven (12.5%) PROFESSIONAL PLAYER 4 cases closed3 cases proven (75%) GRASSROOTS 39 cases closed14 cases proven (36%) SOCIAL MEDIA 142 incidents reported73 cases led to offender identified and/or action taken and/or account deleted (51%)